Support Mentor (USA)

Department: Support
Salary: $26 per hour
Working Hours: Part Time
Application Deadline: 31st October 2022

Job summary:

One in four young people have used the internet in the last 12-months to find advice and support. Young people are increasingly hesitant to pick up the phone to speak to a stranger and are more inclined to post about their experiences online. As a Support Mentor, you will be the first port of call for the young people accessing our support through our digital channels.

You will be on hand to help our service users navigate through the many issues that they face; such as mental health, coming out, body image, bullying, identity and online abuse. You will be given a full suite of training to help you provide the best and safest package of support.

Your work will be varied and the structure of your support will change depending upon the requirements of the service user. Examples of how our service users access support include (but are not limited to): via our online support community, support guides and resources on our website, social media DM’s and email.

In addition to delivering direct one-to-one support, there may be opportunities to work with our features and content team to produce new support guides and resources. You will also have opportunities to deliver support sessions in environments such as Q+A’s hosted across our community and/or social media channels.

This is a remote working role – you will be based in the United States (preferably California but we will consider all states) and work alongside our other support mentors who are UK based.

Please read our full job specifications here.

We are Ditch the Label, the global youth charity. For over 10 years, we’ve been on a mission to help young people overcome the issues that affect them the most.

Whether that’s bullying, mental health, relationships, identity or the tough stuff in-between, we’re here. We provide digital safe spaces, direct support, education programmes, public campaigns and world-class research.

One of the things we are proudest of here at Ditch the Label, is the welcoming culture of friendliness and team work that we have created.

We take our work seriously, but not ourselves and believe that people work at their best when they are at their happiest and in an environment that is chilled and relaxed.

We are proud to have a culture that permeates the values of Ditch the Label; we’re judgement free and here to support everyone in being their best possible selves.

  • Stage 1: Written applications (you’re here)
  • Stage 2: Initial interview with up to 2 members of the Ditch the Label team (held virtually)
  • Stage 3: Final interview with CEO (in-person, social distancing allowing)
  • Stage 4: DBS checks
  • Stage 5: Your first day (goals!)

Role particulars and benefits:

  • Salary: $26 per hour
  • Location: United States (California preferred)
  • Remote working role
  • Hours: Part-time, Monday to Sunday – hours/days to be agreed with successful applicant
  • Contract: Part-time
  • Annual leave: 28 days (pro-rata for part-time hours)

If you are unsure about any of the above specifications, please contact us as we’d be happy to chat about your individual circumstances.


How to apply:

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We are unable to accept incomplete application forms.


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Please note that successful applicants will be invited to an interview within 7 days of the closing date.

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