Volunteer Online Moderator

Department: Support
Salary: Volunteer
Working Hours: Part Time
Application Deadline: 15th December 2022

Job summary:

One in four young people have used the internet in the last 12-months to find advice and support; they are increasingly hesitant to pick up the phone to speak to a stranger and are more inclined to post about their experiences online. Our highly trained Clinical Support Mentors provide essential support, but as a moderator you will be the first port of call for the young people accessing our support community through our website.

Ditch the Label’s mission is to connect individuals together so that they can build community and share powerful advice and support. In order to achieve this, we believe that it is of the utmost importance for us to ensure that our community remains a safe and positive space for all members and maintain an online culture that is inclusive, respectful and judgement free.

As a moderator, you will be on hand to ensure that each member has a safe and positive experience. Working closely with the support team, you will be on hand to welcome new members, help them navigate the community and highlight any issues or concerns to the mentors. 

You will be given a full suite of training to help you provide the best and safest moderation.

Please read our full job specifications here.

We are Ditch the Label, the global youth charity. For over 10 years, we’ve been on a mission to help young people overcome the issues that affect them the most.

Whether that’s bullying, mental health, relationships, identity or the tough stuff in-between, we’re here. We provide digital safe spaces, direct support, education programmes, public campaigns and world-class research.

One of the things we are proudest of here at Ditch the Label, is the welcoming culture of friendliness and team work that we have created.

We take our work seriously, but not ourselves and believe that people work at their best when they are at their happiest and in an environment that is chilled and relaxed.

We are proud to have a culture that permeates the values of Ditch the Label; we’re judgement free and here to support everyone in being their best possible selves.

  • Stage 1: Written applications (you’re here)
  • Stage 2: Initial interview with up to 2 members of the Ditch the Label team (held virtually)
  • Stage 3: Final interview with CEO (in-person, social distancing allowing)
  • Stage 4: DBS checks
  • Stage 5: Your first day (goals!)

Role particulars and benefits:

  • Salary: n/app – this is a volunteer role only
  • Location: Brighton, UK
  • Remote working role
  • Hours: Part-time between Monday to Sunday – hours/days to be mutually agreed
  • Contract: Volunteer Agreement

If you are unsure about any of the above specifications, please contact us as we’d be happy to chat about your individual circumstances.


How to apply:

Fill out the form to apply.

We are unable to accept incomplete application forms.

We’re excited to receive your application!


Apply for this position

Please note that successful applicants will be invited to an interview within 7 days of the closing date.

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