LEGAL CENTER

LEGAL

Welcome to Ditch the Label’s Legal Center. Here you can find information about the legal policies that we have in place that affect the ways in which you use our service.

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Here’s an easier to read summary version of these terms: click here.

WHAT’S IN THESE TERMS?

These terms tell you the rules for using our website http://www.DitchtheLabel.org (our site).

WHO WE ARE AND HOW TO CONTACT US

http://www.DitchtheLabel.org is a site operated by Ditch the Label Ltd (“We”). We are registered as a company limited by guarantee in England and Wales under company number 08387544 and have our registered office at Ovest House, 3rd Floor, 58 West Street, Brighton, England, BN1 2RA. Our charity number is 1156329.

To contact us, please email [email protected] or telephone us on 01273 201129.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

UNDER 18s MUST ONLY USE THE WEBSITE AND PROVIDE PERSONAL INFORMATION IF THEY HAVE THE CONSENT AND SUPERVISION OF A PARENT OR GUARDIAN.

SAFEGUARDING

Ditch the Label recognises that the welfare and interests of children, young people and vulnerable adults are paramount in all circumstances.

Consent is required for any act of sharing information that surrounds a minor or vulnerable adult, unless there is reasonable cause to suspect that a child or vulnerable adult is suffering, or likely to suffer, significant harm. For example: To suffer significant harm in the form of physical, sexual, emotional abuse or neglect.

Our Safeguarding Policy sets out how we prioritise your safety and how we report any concerns. We understand the importance of sharing information that could be considered sensitive. In cases of emergency Ditch the Label may pass your IP address on to the appropriate police authority in order to get help to you as soon as possible.

If you have any concerns please contact Ditch the Label by telephone on 01273 201129 or by email: [email protected]

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
• Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms of Sale will apply to the sales.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

INFORMATION ON THIS SITE

The content on our site is provided for general information, educational purposes and guidance only. We strongly advise that you obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We do not warrant that any information we provide will meet your health or medical requirements. It is up to you to contact a health professional if you are concerned about your health.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. If you wish to complain about information and materials uploaded by other users please contact us on [email protected]

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• We do not give any commitments or accept any liability to you in respect of content provided by other users of our site or third parties.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Sale.
If you are a business user:
• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
If you are a consumer user:
• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• We do not accept any liability to you for any of the following types of loss or damage (which you may suffer as a result of your use of our site) whether the losses were foreseen, foreseeable, unforeseen, unforeseeable, known, unknown or otherwise:
• loss which arose when you first accessed our site (even if that loss results from our failure to comply with these Terms or our negligence);
• loss which you suffer other than as a result of our failure to comply with these Terms or our negligence or breach of statutory duty;
• any loss suffered due to the default of any party other than us.

UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected]

OUR TRADE MARKS ARE REGISTERED

DITCH THE LABEL is UK, EU and USA registered trade mark of Ditch the Label Ltd. You are not permitted to use it without our approval.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Ditch the Label Ltd (“We”) are committed to protecting and respecting your privacy. We collect your information to help us make the website work better for you, to improve our products and/or services and to help us understand why you support our work, so we can better meet your needs and find more people like you. This policy (together with our website terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://dtl-staging.org/2020 you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Ditch the Label Ltd of Ovest House, 3rd Floor, 58 West Street, Brighton, UK, BN1 2RA.

UNDER 18s MUST ONLY USE THE WEBSITE AND PROVIDE PERSONAL INFORMATION IF THEY HAVE THE CONSENT AND SUPERVISION OF A PARENT OR GUARDIAN.

We will not disclose information collected from children under 18 to anyone without the consent of a parent or guardian. Please note we will assume that this consent has been given in relation to the types of disclosures described in this Privacy Policy if you continue to use the Website, as your continued use of the Website will be deemed to indicate acceptance of our Website Terms and Conditions, Cookie Policy and this Privacy Policy.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site http://dtl-staging.org/2020 (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We often work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer;
    • to improve the content and design of our site;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • to contact you, with your permission.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to improve the content and design of our site;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
    • to contact you, with your permission.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Ditch the Label Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions or terms of sale and other agreements; or to protect the rights, property, or safety of Ditch the Label Ltd, our service users, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
SAFEGUARDING

Ditch the Label recognises that the welfare and interests of children, young people and vulnerable adults are paramount in all circumstances.

Consent is required for any act of sharing information that surrounds a minor or vulnerable adult, unless there is reasonable cause to suspect that a child or vulnerable adult is suffering, or likely to suffer, significant harm. For example: To suffer significant harm in the form of physical, sexual, emotional abuse or neglect.

Our Safeguarding Policy sets out how we prioritise your safety and how we report any concerns. We understand the importance of sharing information that could be considered sensitive. In cases of emergency Ditch the Label may pass your IP address on to the appropriate police authority in order to get help to you as soon as possible.

If you have any concerns please contact Ditch the Label by telephone on 01273 201129 or by email: [email protected]

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services, the fulfilment of your order and the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the Data Protection Officer, Ditch the Label Ltd, Ovest House, 3rd Floor, 58 West Street, Brighton, UK, BN1 2RA or [email protected]
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Data Protection Officer, Ditch the Label Ltd, Ovest House, 3rd Floor, 58 West Street, Brighton, UK, BN1 2RA or [email protected]

Acceptable Usage Policy

This acceptable use policy sets out the terms between you and us under which you may access our website http://www.DitchtheLabel.org (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our website terms and conditions.

UNDER 18s MUST ONLY USE THE WEBSITE AND PROVIDE PERSONAL INFORMATION IF THEY HAVE THE CONSENT AND SUPERVISION OF A PARENT OR GUARDIAN.

http://www.DitchtheLabel.org is a site operated by Ditch The Label Ltd (“We”). We are registered as a company limited by guarantee in England and Wales under company number 08387544 and have our registered office at Ovest House, 3rd Floor, 58 West Street, Brighton, England, BN1 2RA. Our charity number is 1156329.

To contact us, please email [email protected] or telephone us on 01273 201129.

PROHIBITED USES

You may use our site only for lawful purposes. You may not use our site:
• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our website terms and conditions.
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.

INTERACTIVE SERVICES

We may from time to time provide interactive services on our site, including, without limitation:
• Chat rooms.
• Bulletin boards.
• Comment sections.
(interactive services).

Where we do provide any interactive service, content will be moderated using automated systems, in addition to some human moderation.

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

SAFEGUARDING

Ditch the Label recognises that the welfare and interests of children, young people and vulnerable adults are paramount in all circumstances.

Consent is required for any act of sharing information that surrounds a minor or vulnerable adult, unless there is reasonable cause to suspect that a child or vulnerable adult is suffering, or likely to suffer, significant harm. For example: To suffer significant harm in the form of physical, sexual, emotional abuse or neglect.

Our Safeguarding Policy sets out how we prioritise your safety and how we report any concerns. We understand the importance of sharing information that could be considered sensitive. In cases of emergency Ditch the Label may pass your IP address on to the appropriate police authority in order to get help to you as soon as possible.

If you have any concerns please contact Ditch the Label by telephone on 01273 201129 or by email: [email protected]

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the website terms and conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Safeguarding Policy

Ditch the Label (‘DTL’) acknowledges our duty of care to safeguard and promote the welfare of children, young people and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Charity Commission requirements. DTL further recognises our responsibility to safeguard our staff, trustees and volunteers.

For an easy read version of this policy, please click here.

This policy recognises that the welfare and interests of children, young people and vulnerable adults are paramount in all circumstances. It aims to ensure that regardless of age, disability, gender, gender identity,  gender expression, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, colour, ethnic or national origin, religion or beliefs, sex, sexual orientation, sexual identity, socio-economic background; all children, young people, and vulnerable adults:

  • Will have a positive and enjoyable experience with DTL in a safe and child/young person centered environment; and
  • Are protected from abuse whilst participating in any activity or event provided by DTL. We acknowledge that some children, young people and/or vulnerable adults can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.

DTL will act promptly and appropriately if any safeguarding concerns are raised, regardless of whether they are in direct relation to our relationship or contact with the child, young person or vulnerable adult.

As part of our Safeguarding Policy DTL will:

  • Promote and prioritise the safety and wellbeing of children, young people and vulnerable adults;
  • Ensure all staff, volunteers and trustees understand their roles and responsibilities in respect to safeguarding and are provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children, young people and vulnerable adults;
  • Ensure appropriate action is taken in the event of safeguarding concerns and that support is provided to the individual/s who raise or disclose the concern;
  • Ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored. DTL maintains a welfare log which is used to log possible/suspected safeguarding concerns arising from a conversation, suspicion or observation of an emerging pattern of concerning behaviour, where there isn’t an immediate risk of harm but which requires further action or monitoring by the DSL;
  • Endeavour to prevent the employment/deployment of unsuitable individuals by adhering to Safer Recruitment Procedures (see ‘recruitment and training’ below) ;and
  • Ensure robust safeguarding arrangements and procedures are in operation. This policy along with DTL’s other policies, procedures and codes of conduct and behaviour will be widely promoted and are mandatory for everyone involved in DTL.

Failure to comply with this policy will be addressed without delay and may ultimately result in dismissal / exclusion from the organisation.

Sharing information about child protection and good practice with: 

Children, young people, vulnerable adults, staff, volunteers and trustees

Good communication is essential in any organisation. Within DTL every effort will be made to ensure that, should individuals have concerns, they will be listened to and taken seriously. It is the responsibility of the management to ensure that information is available to, and exchanged between all those involved in this organisation and its activities. Some information is confidential and should only be shared on a strictly need-to-know basis. DTL adheres to the principles of Working Together to Safeguard Children.

DTL assures full compliance with the duties of confidentiality and protection of privacy of the personal data of minors by adopting the technical, organisational and security measures necessary to prevent unauthorised access, alteration, loss or disclosure in accordance with the Data Protection Act 1998 and GDPR. Please see our privacy policy for further information.

Disclosure of Sensitive Information

Information sharing is a vital element in improving services. DTL understands the importance of sharing information that could be considered sensitive.

Consent is required for any act of sharing information that surrounds a minor or vulnerable adult, unless there is reasonable cause to suspect that a child or vulnerable adult is suffering, or likely to suffer, significant harm. For example: to suffer significant harm in the form of physical, sexual, emotional abuse or neglect.

In cases of emergency DTL may pass on the IP address of service users on to the appropriate police authority in order to get help to them as soon as possible.

Children and Young People

Children and young people have a right to information, especially any information that could make life better and safer for them. DTL will act to ensure they have information about how, and with whom they can share their concerns, complaints and anxieties.

Vulnerable Adults

Vulnerable adults have the right to have alleged incidents recognised and taken seriously, to be involved in any reporting process as appropriate and to be informed of the outcome.

Children, young people and vulnerable adults have the right to receive fair and respectful treatment throughout.

When sharing information, DTL personnel will be sensitive to the level of understanding and maturity, as well as to the level of responsibility, of the people with whom they are sharing.

Parents / Guardians

Parents / persons with parental responsibility are ultimately responsible for their children’s welfare at all times, and they should be assured that their children are involved with a credible organisation.

Recruitment and Training

Following carefully the procedures for recruitment and selection of staff, volunteers and trustees, DTL operates employment and supervision procedures that ensure the highest priority is given to issues relating to child protection and vulnerable adults. Each new member of staff, volunteer or trustee is required to undergo a police check (DBS Disclosure) as part of our recruitment policy and to undertake a periodic DBS Disclosure refresh every two years. This is in addition to following wider safer recruitment principles, which include the taking up of independent references.

DTL is committed to providing effective management and encourages the development of staff and volunteers through its ongoing support, supervision and training.

  • Inductions: each new member of staff or volunteer is made familiar with DTL’s policies and procedures including (but not limited to) Safeguarding Policy, Vulnerable Adults Protection Policy, Acceptable Internet and Email Use Policy and Code of Conduct;
  • Appraisals: each new member of staff undergoes informal appraisals during weeks 4, 8 and 11 followed by a week-12 formal appraisal, then 6 month and annual appraisals.
  • Every member of staff is required to attend safeguarding training delivered by their Local Safeguarding Children Board at the beginning of their employment and with appropriate, periodic refreshers. This will be arranged by DTL.
  • All trustees are required to take part in safeguarding training organised by DTL.

The DTL management team take responsibility for the training needs of staff and volunteers. Each individual however, also plays a part in identifying areas they feel they require training in.

There are set training periods throughout the year; however, we also encourage and support individuals to procure training opportunities that will enhance their abilities to serve the charity and its beneficiaries.

DESIGNATED SAFEGUARDING OFFICER/S

In cases of concern, or if it comes to light that a child, young person or vulnerable adult is in a dangerous situation or is at risk of harm or abuse, DTL’s Designated Safeguarding Lead is as follows:

Genny Turay (Head of Support)

Ovest House, 3rd Floor, 58 West Street, Brighton. BN1 2RA.

Telephone: 01273 201129 / Mobile: SUPPLIED

Email: [email protected]

In situations where the Head of Support cannot be reached then the following person should be contacted:

Sue Jones. (Deputy CEO)

Ovest House, 3rd Floor, 58 West Street, Brighton. BN1 2RA.

Telephone: 01273 201129 / Mobile: SUPPLIED

Email: [email protected]

In situations where the DCEO cannot be reached then the following person should be contacted:

Liam Hackett. (Chief Executive Officer)

Ovest House, 3rd Floor, 58 West Street, Brighton. BN1 2RA.

Telephone: 01273 201129 / Mobile: SUPPLIED

Email: [email protected]

In situations where further advice and/or intervention is needed we would refer to the following agencies in the first instance.

REPORTING CONCERNS: CHILDREN

Brighton and Hove LSCB and follow the procedures for: Front Door for Families (‘FDFF’)

If there are safeguarding risks and immediate concerns we will always contact FDFF for advice. FDFF brings together a team of multi-disciplinary professionals from partner agencies into the same room to deal with all safeguarding concerns; i.e. where someone is concerned about the safety or wellbeing of a child. Information will be collated securely to assess risk and decide what action to take.

Contact to FDFF is prioritised using a RAG rating (Red / Amber / Green) to decide the most appropriate interventions for the child’s identified needs.

RED: There is a potential child protection issue (e.g. serious injury to the child):

Requires immediate action – expected within four hours.

AMBER: There are significant concerns but immediate action is not required (e.g. ongoing domestic violence issues in the household): Requires action within 24 hours.

GREEN: There are concerns regarding a child’s wellbeing but these do not meet statutory requirements (e.g. poor school attendance): Requires action within 72 hours.

TEL: 01273 290400

EMAIL: [email protected]

ADDRESS: 

Front Door for Families. C/O Whitehawk Community Hub and Library

179A Whitehawk Road, Brighton. BN2 5FL

ONLINE REPORTING FORM: Click here

REPORTING CONCERNS: VULNERABLE ADULTS

Adult Social Care and follow the procedures for: Access Point

TEL: 01273 295555

MINICOM: 01273 296205

SUSSEX POLICE: 0845 60 70 999 (in an emergency call 999)

EMAIL: [email protected]

ADDRESS:

2nd Floor, Bartholomew House

Bartholomew Square, Brighton. BN1 1JP

ONLINE REPORTING FORM: Click here

OUT OF HOURS EMERGENCY DUTY SERVICE

01273 335905

If a child is in immediate danger or left alone, you should call the police or ambulance on 999

DESIGNATED PROFESSIONALS

Doctor Safeguarding Children: 01273 238703

Nurse Safeguarding Children: 01273 238703 / 07770 381421

Brighton & Hove Police Child Protection Team: 101 (and ask for Brighton SIU)

ALLEGATIONS ABOUT A COLLEAGUE / PROFESSIONAL

If your concerns or suspicions are about a colleague or professional / carer (including volunteers), you must report them.

Talk to a Designated Professional (assuming they aren’t implicated), if they are, talk to the LADO  (details below).

LOCAL AUTHORITY DESIGNATED OFFICER (LADO)

Darrel Clews

Tel: 01273 295643 / 07795 335879

Email: [email protected]

Detailed records will be kept of any concerns and/or reporting (including action taken and outcome).

Such information will be treated as sensitive and confidential and stored appropriately.

Monitoring and Review

This Policy will be reviewed by DTL management:

  • To reflect any changes in legislation and/or government guidance;
  • As required by the local councils, the Charity Commission and/or as a result of any other significant change or event.

This monitoring will apply to the practices of all staff, volunteers, trustees and the provision of services.

It is the responsibility of every individual to ensure the practical application of this policy.

Ditch the Label Ltd are also committed to reviewing our policy and good practice annually.

LAST UPDATED: AUGUST 2019

Cookie Policy
Introduction to Cookies

Ditchthelabel.org uses cookies. This page explains what cookies are, what Ditchthelabel.org uses cookies for and what each cookie on the site does. It also explains how to manage your cookie preferences.

What are Cookies?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website. Your web browser (such as Internet Explorer, Safari or Google Chrome) then sends these cookies back to the website on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

The cookie asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use Cookies

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic, and improve our website in order to tailor it to our customer and/or service user needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What Ditch the Label’s website uses cookies for

Strictly necessary cookies are essential to make the site work. Examples of this are the cookies we need to make the donation and events registration forms work.

Functional cookies improve your experience of the site, remembering your preferences, such as your accessibility settings, helping to make the site accessible to users with different needs.

Performance cookies are used to help improve the performance of our site and help us learn what works best so that we provide you with the best experience.

We use functionality from social websites such as Facebook and Twitter to allow you to share content from our site on these social networks and use their functionality. These sites use third party functionality cookies to allow this to work.

We may also use third party behavioural advertising cookies to help make our advertising to you as relevant and useful as possible.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

Safeguarding

Ditch the Label recognises that the welfare and interests of children, young people and vulnerable adults are paramount in all circumstances.

Consent is required for any act of sharing information that surrounds a minor or vulnerable adult, unless there is reasonable cause to suspect that a child or vulnerable adult is suffering, or likely to suffer, significant harm. For example: To suffer significant harm in the form of physical, sexual, emotional abuse or neglect.

Our Safeguarding Policy sets out how we prioritise your safety and how we report any concerns. We understand the importance of sharing information that could be considered sensitive. In cases of emergency Ditch the Label may pass your IP address on to the appropriate police authority in order to get help to you as soon as possible.

If you have any concerns please contact Ditch the Label by telephone on 01273 201129 or by email: [email protected]

How to stop cookies being used

It is possible to stop some or all cookies working on your browser (opt-out), although this may stop ditchthelabel.org from working properly or impair your experience.

If you would prefer that we did not use cookies to provide the features and benefits described above, but still wish to use our site, most browsers allow you to prevent cookies being stored on your computer. If you want to know how to do this please look at the ‘Help’ menu on your browser for further information.

Cookies used in this site

In this site we use both first-party cookies and third-party cookies. Your browser associates first-party cookies with this site (ditchthelabel.org), although they may be created via trusted third parties like Google. You can remove them via your browser settings.

Third-party cookies are associated only with trusted third parties of this site. You can remove them via your browser settings.

In this site we use both first-party cookies and third-party cookies. Your browser associates first-party cookies with this site, although they may be created via trusted third parties like Google. You can remove them using the settings below, or via your browser settings.

Third-party cookies are associated only with trusted third parties of this site. You can remove them via your browser settings.

These cookies enable the site to work properly by providing certain essential functions. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. Disabling these types of cookies would prevent core features of the site from working properly.

Name First party? Origin Purpose Further info
PHPSESSID Yes Ditch the Label Tracks your activity across pages in our site. Ditch The Label Cookie Policy
dtl_cookies Yes Ditch the Label Stores your choice if you dismiss the cookie notice. Ditch The Label Cookie Policy
_ab
_orig_referrer
_secure_session_id
Cart
cart_sig
cart_ts
checkout_token
Secret
Secure_customer_sig
storefront_digest
_landing_page
_s
_shopify_fs
_shopify_s
_shopify_sa_p
_shopify_sa_t
_shopify_uniq
_shopify_visit
_shopify_y
_y
tracked_start_checkout
shopify_recently_viewed
Yes Shopify Used by Shopify to provide services related to the Ditch The Label store
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Yes Ditch the Label Used by Stripe, our payment partner, to process donations Stripe privacy policy
__cfduid Yes Ditch the Label Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis What does the Cloudflare cfduid cookie do?
vbulllastactivity
vbulllastvisit
vbullnp_notices_displayed
vbullsessionhash
Yes Community forums Used by our Community forum software (vBulletin) to record the times when you were last active and an anonymous identifier to keep you logged in

These cookies store the choices you make in how the site looks or how it behaves. They may also store information about what language you’ve chosen to view the site in, or what region-specific part of the site you prefer. This information can then be used whenever you interact with a page that is affected by your preferences.

Name First party? Origin Purpose Further info
dni_post_active Yes Ditch the Label This cookie stores a value of 1 when a response has been given in a pop-up survey. Ditch The Label Cookie Policy
dni_disabled Yes Ditch the Label This cookie stores a value of 1 when a pop-up survey has been skipped. Ditch The Label Cookie Policy
ghi_post_active Yes Ditch the Label This cookie stores a value of 1 when a response has been given in a pop-up survey. Ditch The Label Cookie Policy
ghi_disabled Yes Ditch the Label This cookie stores a value of 1 when a pop-up survey has been skipped. Ditch The Label Cookie Policy
dn-interventions-* Yes Ditch the Label This cookie stores (in encrypted form) the choices made in pop-up surveys. Ditch The Label Cookie Policy

These cookies help us to understand how our users are interacting with the site, and show us statistical information, such how our users move through the site and what pages they prefer. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information about Google Analytics cookies, see the official Google Analytics page.

Name First party? Origin Purpose Further info
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Yes Google Analytics Used to distinguish users. Google Analytics cookie usage
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Yes Google Analytics Used to throttle request rate. Google Analytics cookie usage
_gali Yes Google Analytics Used for link attribution. Google Analytics cookie usage
DSID
IDE
No Google DoubleClick Used by Google to make advertising more engaging to users and more valuable to publishers and advertisers. How DoubleClick uses cookies
_ym_isad Yes Yandex.Metrica Used to determine if a visitor has ad blockers. Cookies set by Yandex.Metrica
_ym_uid Yes Yandex.Metrica Used for identifying site users. Cookies set by Yandex.Metrica
_ym_d Yes Yandex.Metrica Date of the user’s first site session. Cookies set by Yandex.Metrica
yabs-sid No Yandex.Metrica The Yandex.Metrica Session ID. Cookies set by Yandex.Metrica
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yandexuid
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_ym_visorc_* Yes Yandex.Metrica Allows Session Replay to function correctly. Cookies set by Yandex.Metrica
yp No Yandex.Metrica Unknown Cookies set by Yandex.Metrica
uid
uvc
loc
mus
na_id
na_tc
ouid
No AddThis Allows AddThis to track usage of its service. AddThis allows a user to share a webpage with social media sites. AddThis Privacy Policy
fr No Facebook Facebook tracking cookie Data Protection Commissioner of Ireland: Report of Re-Audit, 2012
personalization_id No Twitter Twitter uses personalisation cookies on any page where a Twitter feed is used Twitter’s use of cookies and similar technologies
Terms of Sale

These are the terms and conditions (the “Terms”) on which we supply products to you from the Ditch The Label E-Shop at http://store.DitchtheLabel.org (the “Website”). Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how to return products to us, what to do if there is a problem and other important information.

1.              Information about us and how to contact us

1.1            The products sold on the Website will be provided to you by Ditch The Label Ltd (“DTL”, “we”, “our”, “us”). We are registered as a company limited by guarantee in England and Wales under company number 08387544 and have our registered office at Ovest House, 3rd Floor, 58 West Street, Brighton, England, BN1 2RA. Our charity number is 1156329. Our registered VAT number is 192929269.

1.2            You can contact us by telephoning our customer service team on 01273 201129 who are available to speak with you Monday to Friday (excluding Bank Holidays) from 09:00 London time, or by writing to us at [email protected] or Ovest House, 3rd Floor, 58 West Street, Brighton, England, BN1 2RA. When we use the words “writing” or “written” in these Terms, this includes emails.

1.3            If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.              Our contract with you

2.1            The images of the products on the Website are for illustrative purposes only. Although we have made every effort to display the colours of products accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

2.2            You may shop with us as a registered user or as a guest. Registering avoids the need to re-type your address or delivery details at each shopping occasion with us and gives you the opportunity to register for strictly controlled communications from us. If you choose to register your details with us, you are responsible for maintaining the confidentiality of your user account password and username and you are responsible for all activities that are carried out under them. You must notify us immediately if you become aware of any unauthorised use of your account or other breach of security. There is no obligation to register with us in order to shop with us.

2.3            Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2.4            If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.

2.5            The Website is solely for the promotion and sale of products worldwide. Unfortunately, we do not currently accept orders from, or deliver to, addresses outside of the countries listed above.

3.              Price and payment

3.1            The price of the product (which includes VAT, where applicable) will be the price indicated on the order pages of the Website when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. The price will always be stated in GBP (£). Delivery charges are not included in the product price.

3.2            It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

3.3            We accept payment with PayPal, credit card (VISA, MasterCard, Maestro, American Express and Diners Club) and debit card. You must pay for the products before we dispatch them.

3.4            When ordering products from us for delivery to any address outside the European Union, you may have to pay import duties and taxes, which are levied once the package reaches the specified destination. You are responsible for all customs import duties, taxes and additional charges which may apply to your order. If you require further information please contact your local customs office.

3.5            If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order (see clause 5 below).

4.              Delivery

4.1            The costs of delivery will be as displayed to you on the order page. Additional charges apply for delivery outside the UK.

4.2            We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

4.3            Please allow up to 5 working days (working days are classed as Monday to Friday only, excluding UK Bank Holidays and Public Holidays) for UK mainland deliveries. Please allow an additional 14 days for all international deliveries. These delivery times are estimates only.

4.4            If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the order and receive a refund for any products you have paid for but not received.

4.5            The product/s will be your responsibility from the time we deliver the product/s to the address you gave us.

4.6            We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our Website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we will inform you and either not take payment or, where we have already done so, offer you a full refund to your original method of payment. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.              Cancelling your Order and Returning Products

5.1            You have the legal right to cancel your order, without giving any reason, at any time prior to us dispatching your order, and within 14 days of receiving your order. To exercise your right to cancel, you must clearly communicate to us your decision to cancel (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form (available below), but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to tell us you want to cancel your order within 14 days of receiving your order.

5.2            If you have received your order, you should send back the products you wish to return to our customer services team no later than 14 days from the day on which we were informed of your decision to cancel. It will help us to process your return if you use the customer services label on the front of the delivery note and include in your package the delivery note with the returns information completed. You will have to cover the cost of returning the product. We will refund you the price paid for the product plus the costs of the original delivery (except where you only return some products in an order, in which case the original delivery costs will not be refunded) on receipt of the returned product, or within 14 days of receiving from you proof of returning the product, using the same means of payment as you used for the initial transaction.

5.3            You may also return products beyond 14 days of receiving the product, up to 30 days, subject to the following conditions. For such returns, we will not refund the original delivery costs, and you will be responsible for the return delivery costs. You must pack up the product/s securely and using the customer services label on the front of the delivery note, send back to our customer services team, including the delivery note with the returns information completed.

5.4            In order to ensure the safe return of product/s we recommend that you obtain proof of postage from the post office and retain this proof of postage until you have received your refund.

5.5            All refunds will be made via the original payment method.

5.6            We regret that we cannot accept returns of certain products, such as products stated on the Website to be non-returnable.

5.7            We cannot accept return of underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken.

5.8            We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resalable condition and do not have the barcode tags intact.

5.9            You may return to us any product (including products otherwise excluded from the cancellation/return rights above) that is damaged, defective or where we have delivered a product to you in error. Once we have confirmed that a product is damaged or defective, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (except where you are returning only some products from an order) and the cost of returning the product to us.

6.              Our Liability

6.1            We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

6.2            You have certain rights under the law. These include that we have the right to supply the product to you and that any products supplied by us will be of satisfactory quality and as described. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance.

6.3            We accept liability for damage to property where and to the extent the damage arises from our negligence, or of our employees, agents or subcontractors, up to a limit of five hundred pounds (£500).

6.4            We are responsible to you for direct and foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for direct loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, up to a limit in relation to any one event or a series of events of five hundred pounds (£500). We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

6.5            We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.              Other important terms

7.1            Please review our Privacy Policy which explains how we will use your personal information that you disclose to us in the course of your use of the Website and when placing an order. Please note that in order to fulfil your order it will be necessary for us to share your contact details with our delivery partner.

7.2            We may transfer our rights and obligations under these Terms to a third party. You agree that we may do so provided that this does not affect any standard of service you receive under these Terms. You agree that in the case of a transfer only, after we notify you of the date on which will transfer our rights and obligations to another legal entity, your only rights under or in connection with these Terms will be against the new legal entity and not against us.

7.3            This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

7.4            These Terms shall replace any prior agreements or arrangements which may have existed between us, provided that the information you have given us is correct.

7.5            If you breach these Terms and we take no action against you, we will not be considered to have given up our rights in respect of your breach. We reserve our rights and remedies in any situation where you breach these Terms.

7.6            Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

7.7            These Terms of Sale may be updated anytime, so you should examine them as often as possible. If we change our Terms of Sale the revised version will be published on the date of the review here . For material changes to our Terms of Sale we inform you by e- mail or will make it clearly visible on our site to bring attention to the changes. If changes to these Terms of Sale are declared by a court of competent jurisdiction to be invalid or ineffective, the original Terms you accepted will remain in full effect.

7.8            These Terms, and any other contract made between us in the manner described above shall be subject to and interpreted and enforced in accordance with English law and in respect of any actions or claims under these Terms you and we agree to submit to the non-exclusive jurisdiction of the English courts.

7.9            You can find out about the European Commission’s Online Dispute Resolution (ODR) platform here: http://ec.europa.eu/consumers/odr. At present, we do not use alternative dispute resolution (ADR), including through the ODR platform as a means of settling consumer complaints.